TitleSign up issuesURL Namesign-up-issuesAnswer You can sign up for a Premium Plus membership only through the Audible website or the Android app. Subscriptions via the Audible app on the App Store aren't currently available. In this article, you will find troubleshooting steps for common sign up issues. I can't sign up for a free trial or for a regular membership If you subscribe through the Audible app on the Google Play Store, you will not be able to sign up for the 30-day free trial. Instead, you will be charged the regular monthly price immediately. You have already had a free trial You will not be eligible for a free 30-day trial if you have already taken advantage of it within the last 12 months. Your membership charge has not processed yet It could be that your membership charge hasn't processed yet. When you sign up for the 30-day free trial or a regular membership, our system sends an authorisation request to your bank to confirm that your credit or debit card is a valid payment method. Once the credit or debit card is authorised, you will be enrolled in the free trial and will have 1 credit in your account.If the credit card or debit card is not authorised, you will need to update your payment information by following these steps: While signed in, go to Manage credit cards.Select Edit next to the card you’d like to update.Edit the information in the open text fields.Select Save. Your card has expired If you haven't been able to activate your Audible membership yet, it could be that your credit or debit card has expired. You can verify the expiry date of your card and update your payment method anytime on Manage credit cards.Note: If your membership is billed through Google Play you will need to contact Google for support.
